FAQs
-What payment methods are accepted on your online store?
Payment methods accepted on our store include credit cards (Visa, MasterCard, American Express), PayPal payments.
-What is the delivery policy and estimated delivery times?
Our delivery policy guarantees fast and reliable shipping. Estimated delivery times vary depending on your location, but we endeavor to deliver orders.
-Do you offer returns and refunds?
Yes, we offer returns and refunds. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to arrange a return and refund.
-How can I track my order after placing it?
Once your order is placed, you will receive a confirmation email containing a tracking number. You can use this number to track your order in real time on our website or by contacting our customer service.
-What guarantees are offered on your slimming and sheathing products?
We offer a quality guarantee on all our slimming and shaping products. They are carefully designed and made from high quality materials to ensure optimal and long-lasting results.
-Are your products suitable for all sizes and shapes?
Yes, our products are suitable for all sizes and shapes. We offer a wide range of sizes to fit various body shapes and strive to ensure a comfortable and flattering fit for each of our customers.
-How can I contact your customer service if I have a question or problem?
You can easily contact our customer service using the contact form on our website or by sending an email to our dedicated address. We are committed to answering all your questions and resolving any issues as quickly as possible.
-Are there any special promotions or discounts for regular customers?
Yes, we offer special promotions and discounts for our regular customers. Make sure to subscribe to our newsletter and follow us on social media to be informed exclusively about our offers and discounts.
-Can I cancel my order after placing it?
You can cancel your order within 24 hours of placing it by contacting us directly. However, please note that if your order has already been shipped, cancellation will not be possible.
-Are your products dermatologically tested and safe for the skin?
All our products are dermatologically tested and are safe for the skin. We attach great importance to the safety and quality of our products, to ensure a pleasant and risk-free experience for our customers.
-Do you offer advice or user guides for your products?
We provide detailed tips and user guides with each product to help you get the most out of your purchase. If you have any additional questions, please do not hesitate to contact our customer service, who will be happy to assist you.
-Do you ship your products internationally?
Yes, we ship our products internationally. We offer international shipping so our customers around the world can enjoy our slimming and shaping products.
-What is your privacy policy regarding customer personal data?
We respect the confidentiality of your personal data. You can review our privacy policy on our website to learn more about how we collect, use and protect your information
-How can I subscribe to your newsletter to receive the latest offers and news?
You can subscribe to our newsletter by registering on our website. This will allow you to regularly receive our latest offers, news and exclusive advice straight to your inbox.
-Do you have a loyalty program to reward regular customers?
Yes, we have a loyalty program to reward our regular customers. Each purchase will allow you to accumulate points that you can exchange for discounts or special benefits. Stay loyal to our store and take advantage of our loyalty offers.